*NEW* Live On-Line
Help Desk Support Using Our Remote Control Software
Fast, Easy & Secure
No waiting on hold
Fast, real-time support
No complicated telephone instructions
Sometimes you just can't wait or it's not possible to squeeze an appointment
into your busy schedule. With that thought in mind we have come out with our new
"Remote Control Support" package.
If you would like service in this
manner it will be necessary to contact us by telephone prior.
Once contacted we will establish a remote control connection with you and
a file will be put on your computer to establish the connection. Once the
session ends the software will be automatically removed from your computer.
The technician will then be able to
see and operate your computer almost the same as sitting in front of it. You
can see everything the technician is doing and can end the session instantly at
any time by double-clicking on the icon in your system tray or
right-clicking on the icon and selecting close from the popup menu.
This support is handled as a "Remote
Per Incident" service.